Terms & conditions for booking with London Country Tours
Booking with London Country Tours
By booking your tour you enter into a contract with London Country Tours Limited - Company number 07552200 to provide your tour subject to the terms detailed here.
Tour Payment & Refund/Cancellation Policy
We do not require any deposit payment to secure your tour with us. As long as we have all your details agreed and noted then you will be booked in and collected as advised. Payment for your tour is made upon meeting the guide first thing in the morning and is made in cash British pounds.
This way you can cancel the tour if you require for any reason up to 48 hours before we pick you up. Should your plans change or you have an emergency, then you do not have to worry about losing the tour fee as you would not have paid us anything up to that point. If you cancel within 48 hours of the tour we will invoice you in full for full payment.
Finally for groups of 1 to 8 people you can also pay us with a direct bank transfer to use this method please let us know at point of booking and we will send you our details so you can arrange with your bank. If you use this method then payment must reach reach our account 7 days before the tour is due to take place. If you use this method as soon as the payment reaches us it is non-refundable for any reason whatsoever and this is non-negotiable.
Note all clients are strongly advised to purchase their own entry tickets and bring them on the day of the tour. We will aid in this by providing clients with website links and timing information once a tour has been booked in and confirmed by us via email. However we can also purchase the entry tickets to any tours for you and then the guide will bring them with him on the day, they will be in your name and registered to your email address. If you would like us to do this for you please note full payment for the tickets is made via direct bank transfer only at the point you book the tour and we add 10% to the cost of the ticket for UK tax reasons and our admin time.
These entry tickets do not belong to London Country Tours and we accept no liability towards them for any reason whatsoever. If a tour is cancelled for any reason these entry tickets remain the possession of the client and NO recourse can be taken against us London Country Tours.
We reserve the right to cancel any tour before it begins should we feel it is necessary due to any reason we deem fit. If it was a booking for 8 people or less and you where to pay in cash then no payment would have been made to date so no refund is due or compensation can be claimed against us. If the tour was paid for via credit card, PayPal or bank transfer for 8 people or less. Then we will fully refund your payment to us via the same method you paid which can take up to 7 working days. Again no compensation can be claimed against us.
We reserve the right to refuse service to anyone whom we do not wish to offer service too and do not feel it is in our best interest to work with.
Upon a tour being completed all clients are required to sign a form that the guide will provide agreeing the the tour has been completed in full as was offered to the client and that the client has paid in full for the tour without any issues.
Attraction Charges
Your tour charge includes vehicle hire, driver guide, fuel, parking, and any congestion charges. Lunch and entrance to tour attractions is payable locally and not included in the tour charge. If you wish for the driver guide to escort you around the attractions, you must also pay for their entrance fees. Please note certain UK attractions do not allow guides inside, if this is the case we will tell you all the history before you enter and what to do when inside and then the guide will be waiting for you at the exit at an agreed time. If however it is an English Heritage or National Trust site, as members our drivers can enter free-of-charge.
Dress Code
All clients must take their own responsibility to dress appropriately for the tour they have booked and they must check the weather the morning of the tour before it starts to ensure they are wearing what is required which includes correct footwear, jackets, hats and gloves etc. If you are unsure what to wear given different weather changes or what footwear to wear on any tours please ask us and we will clarify for you.
Attraction and Traffic Issues
On very rare occasions we may face issues that arise when we visit sites like power cuts or staff shortages, etc. These are of course totally outside of our control and we cannot be held responsible for issues like this at any site. But we will always do our best to find a solution to any issues that arise, which may include offering alterative sites/attractions where possible. The same also applies to traffic issues that may arise as we drive around during the tour. We cannot be held responsible for such traffic issues but will always do our best to find the quickest and safest route needed.
Tour Pickup / Return
Please ensure you are waiting and ready to depart at the agreed pickup site at the time specified. If you are late this may affect your itinerary and result in a shortened trip. Final drop-off time on a one day tour can vary depending on location and itinerary but is expected to be between 5-9pm the same day.
Please note collection from South & Central London area is included in the tour price, other locations are possible but this may incur an extra charge or client may be requested to meet us at Gloucester Road Tube Station. Please contact us for details.
Vehicle Damage & Client Behaviour
We reserve the right to charge reasonable fees for any damage caused to our vehicles during the tour. If a guest is sick or soils in the vehicle a charge of £350 will be payable to the driver at the end of the tour for professional cleaning. Also at all times all clients are expected to ensure they behaviour in an acceptable manner while on any of our tours and at all venues and while inside our vehicles. Any verbal or physical abuse that takes place towards any of our guides or between clients themselves will result in immediate termination of the tour and all future tours and all monies paid for the tours will be forfeited. Our guides have the right to work in safe and professional environment at all times both mentally and physically and any breech of this by any client will be taken very seriously and if required reported to the police.
Insurance & Loss/Theft of items
Our drivers are fully insured with public liability insurance, for peace of mind during your tour with us. As always when travelling, it is strongly advised to arrange your own personal travel insurance via your chosen insurance company, as we cannot be held responsible or liable for any losses you suffer while on a tour with us, If you need assistance please do not hesitate to contact us. We can also not be held responsible or liable for any items you have that you loose or damage or have stolen while on one of our tours.
Client Safety
While on our tours all clients must ensure they are fully fit and able to carry out the tour they have booked. At all times all clients must obey the instructions of the guide. Clients must take responsibility for their own safety and take due care attention during the tour. We cannot be held responsible or liable if this is not followed by clients. All clients acknowledge and agree to participate in our tours at their own risk and by doing so agree that they are agreeing to the physical risks involved in our tours. We strongly advise you to have travel insurance while on the tour with us and while on holiday in the UK.
