Terms & conditions
For tourists
Tours
This site provides a platform to allow you to book directly with the best private and public tour providers in the UK. We provide information concerning the tours that are promoted on our website. We also contact you to provide feedback about any tours you book, or that you enquire about, in order to ensure our service is the best possible available for yourselves and our other visitors. We ask you for the minimal information required to provide our service. Information about tours and bookings is passed to the relevant tour provider in order for them to provide their service. Your contact information is retained by us to ask you about your views on our service and the service of any tour providers you book or otherwise engage with via our website. Each provider has their own terms and conditions which will apply to you when you book a tour with them. Details of these are provided to you at time of booking. Tours are categorised by type:
Black Cab. These are driver-guided. Some drivers will enter attractions and guide within and some do not. Please enquire specifically.
Black Cab with step-on guide. These have a driver and a fully qualified tour guide who accompanies you throughout the tour.
Walking Tours. These generally have a Blue Badge Guide or an expert in the subject of the tour.
Chauffeured Tours. These are driver-guided. The driver does not enter attractions but can provide background information during the drive and stops.
Minicoach with step-on guide. There is both a driver and a qualified tour guide on these tours.
Orders and Payment
You book your tours directly with the tour provider and pay the tour provider according to their schedule of payment (e.g. deposit and balance at specific times prior to the tour or on commencement of the tour). Your contract is with the tour provider you book with.
Cancellation
Please check the cancellation requirements of the tour provider you book your tour with.